I have had poor customer service issues at this hotel, but this last visit was beyond comprehension. I felt that was HORRIBLE customer service, especially since I chose not to stay and infect people. I was charged for both nights because they do not give refunds. After confirming my COVID infection, I left the hotel to quarantine in an isolated situation. But in my case, I did check in before realizing that I needed to test myself for COVID due to a sore throat. Their no-show policy is to charge 1 night. So I returned in April, but left after only 2 hours due to a COVID infection. My first stay a year ago was generally ok because of the wonderful people working the desk at that time. Hilton Hawaiian Village Waikiki Beach Resort.Hilton Grand Vacations Club on the Las Vegas Strip.Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.
